Tls not available

CloverDX Platform
1

I’ve just upgraded from 5.3 to 5.8.
5.3 used our smtp server just fine.
But 5.8, email config, give this error:

Configuration error: 454 4.7.0 TLS not available due to local problem
454 4.7.0 TLS not available due to local problem

Any ideas?
Thank you,
Richard

2

Hi Richard,

I noticed you have a ticket with the same issue opened in the CloverCARE Customer Portal, so if you agree, due to the high priority, I’d suggest to continue solving the issue there.

In general, sending a ticket via the CloverCARE Customer Portal or an email to support@cloverdx.com is usually faster, therefore, more suitable for urgent issues.

Also, if you don’t mind, I’m going to publish the resolution here once the issue is solved in the portal so other users can benefit from it.

Let me know if you have any questions/suggestions, please.

Best regards.

3

Hi Richard,

I’m just filling in the response from the CloverCARE ticket. The temporary resolution is to:
“Navigate into the CloverDX Server console → Configuration → Setup → Email and add an “Additional property” - name = mail.smtp.starttls.enable / value = false. When the property is set, restart the whole CloverDX Server and then try to send a testing email.”

Best regards.