Event Listener sends email three times

CloverDX Platform
1

Hi,
We setup an event listener to send an email when a graph gets an error. For some reason the email is sent three times. I don’t see anything in the event listener that would cause this. There is only one email address defined. Any ideas??

Thanks,
pro7

2

Hi Pro7,
I would suggest reviewing the following settings in order to narrow the issue down:

  • Check the setup of the Event Listener, specifically the CC, Bcc and Reply-to section (which is hidden by default). Make sure that the email address in question is indeed listed only once.

  • Is the email address referenced in its absolute form (username@email.com) or by a parameter ${user.email}? If the latter is the case, you might want to review the user setup in the server console for the same reason (Configuration > Users > Edit User > E-mail).

  • Can you confirm that the 3 emails are indeed identical (as opposed to representing 3 different runs of the graph that failed 3 times in a row)?

If none of the above ideas helped you pinpoint the problem, feel free to get back to us with the following details:

  • Is it graph event listener or jobflow event listener we are talking about? In other words, do you execute the graph itself or do you execute a jobflow containing an ExecuteGraph component?

  • How do you start the graph/jobflow? It is scheduled to run a regular basis? Is it triggered by another event listener? Or is it run manually? If it is run manually, do you run it from the console or from the Designer?

  • Which version of the CloverETL Designer and Server are you using?

  • Is it happening to all your event listeners or only a specific one?

  • Please also send us the respective run log and task detail (Task History > Actions column > Detail button).

Regards,

3

Please disregard. I found the issue. Thanks

pro7