I noticed you have a ticket with the same issue opened in the CloverCARE Customer Portal, so if you agree, due to the high priority, I'd suggest to continue solving the issue there.
In general, sending a ticket via the CloverCARE Customer Portal or an email to [email protected]
is usually faster, therefore, more suitable for urgent issues.
Also, if you don't mind, I'm going to publish the resolution here once the issue is solved in the portal so other users can benefit from it.
Let me know if you have any questions/suggestions, please.