Problem building Tableau Hyper file

Support/help with CloverETL (4.9) and CloverDX (5.0 or newer) implementation problems

Posts: 1
Joined: Tue Apr 21, 2020 5:19 pm

Problem building Tableau Hyper file

Postby pmcgovern5 » Tue Apr 21, 2020 5:34 pm

My team is evaluating CloverDx 5.5 on Windows Server 2016 and would like to use it to build Tableau Hyper files. I think I followed the instructions but I get an error at runtime.

I downloaded and extracted the Hyper SDK from Tableau and unpacked it to a directory:
C:\Prograp Files\Tableau\extractapi-x64-2019-2-6

As per the instructions, I added the path to the hyper directory under bin to the system-wide %PATH%
C:\Program Files\Tableau\extractapi-x64-2019-2-6\bin\hyper

When running a simple graph using the Tableau component, I get the following error:
Graph configuration is invalid.
Issue in component [TableauWriter:TABLEAU_WRITER]
Unable to initialize Tableau native libraries. Make sure they are installed and configured in PATH environment variable (see component docs). Underlying error:
java.lang.NoClassDefFoundError: Could not initialize class com.tableausoftware.common.Collation

Some questions:

1: Does the Tableau Hyper SDK need to be installed in a particular location?
2: Do other environment parameters need to be set?
3: We also have Tableau and Tableau server installed on the machine. Are these installations interfering with the operation of the component somehow?

Any guidance would be appreciated.

Posts: 399
Joined: Wed Aug 15, 2012 8:18 am

Re: Problem building Tableau Hyper file

Postby imriskal » Tue Apr 28, 2020 8:48 am

Hi Paul,

My colleague Kevin answered your question directly but I am going to post his answer here in case anyone else has the same issue and is looking for an answer.

Best regards,

Forwarded e-mail:

Hi Paul,

I recreated this issue. I think the correct setting for path is …/bin instead of …/bin/hyper.
Can you remove the /hyper from your path setting and try again?
Per your forum entry I think that would make your path entry
C:\Program Files\Tableau\extractapi-x64-2019-2-6\bin


Lubos Imriska
CloverCARE Support

Visit us online at