# Record counters in designer layout pane

**URL:** <https://forum.cloverdx.com/t/record-counters-in-designer-layout-pane/1450>\
**Category:** CloverDX Platform\
**Created:** [July 5, 2014, 12:00am UTC](https://forum.cloverdx.com/t/record-counters-in-designer-layout-pane/1450 "2014-07-05T00:00:00Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![otto\_brunner](https://avatars.discourse-cdn.com/v4/letter/o/9dc877/32.png) [@otto\_brunner](https://forum.cloverdx.com/u/otto_brunner)\
**Post date:** [July 5, 2014, 12:00am UTC](https://forum.cloverdx.com/t/record-counters-in-designer-layout-pane/1450/1 "2014-07-05T00:00:00Z")

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Hi

When executing graphs in CloverETL designer (3.5.1) on my notebook, I dont see the record counters on the edges. Is this a configuration parameter or an installation problem of my notebook ?  
How can I restore the counters ?

Thanks  
Otto

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**Author:** ![slechtaj](https://avatars.discourse-cdn.com/v4/letter/s/59ef9b/32.png) [@slechtaj](https://forum.cloverdx.com/u/slechtaj)\
**Post date:** [July 9, 2014, 11:17am UTC](https://forum.cloverdx.com/t/record-counters-in-designer-layout-pane/1450/2 "2014-07-09T11:17:49Z")

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Hi Otto,

We have been working on this issue and in most cases the issue has been fixed. Could you please provide us with some detailed information:

- Does the issue appears always, or does it only happen once in a while?

- Does it happen with both Server and local graphs?

We are planning some major changes in the next milestone release, that should prevent these sort of issues.

Thanks,

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<div class="post-metadata">

**Author:** ![otto\_brunner](https://avatars.discourse-cdn.com/v4/letter/o/9dc877/32.png) [@otto\_brunner](https://forum.cloverdx.com/u/otto_brunner)\
**Post date:** [July 27, 2014, 8:19pm UTC](https://forum.cloverdx.com/t/record-counters-in-designer-layout-pane/1450/3 "2014-07-27T20:19:35Z")

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Hello Jan

Sorry for the delay (holiday season…)

1. record numbers are always not visible
2. it happens with local and server projects

Hope this helps

Best regards  
Otto

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**Author:** ![slechtaj](https://avatars.discourse-cdn.com/v4/letter/s/59ef9b/32.png) [@slechtaj](https://forum.cloverdx.com/u/slechtaj)\
**Post date:** [July 29, 2014, 2:44pm UTC](https://forum.cloverdx.com/t/record-counters-in-designer-layout-pane/1450/4 "2014-07-29T14:44:44Z")

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Hi Otto,

Could you please take a look at the Error log and checked if there is any message? Error log can be found under Window / Show View / Other / General / Error Log.

Thanks.

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**Author:** ![otto\_brunner](https://avatars.discourse-cdn.com/v4/letter/o/9dc877/32.png) [@otto\_brunner](https://forum.cloverdx.com/u/otto_brunner)\
**Post date:** [July 29, 2014, 5:29pm UTC](https://forum.cloverdx.com/t/record-counters-in-designer-layout-pane/1450/5 "2014-07-29T17:29:51Z")

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Hi Jan

No messages in the error log. Console and Clover Log only show info messages.

Regards  
Otto

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<div class="post-metadata">

**Author:** ![slechtaj](https://avatars.discourse-cdn.com/v4/letter/s/59ef9b/32.png) [@slechtaj](https://forum.cloverdx.com/u/slechtaj)\
**Post date:** [July 30, 2014, 11:35am UTC](https://forum.cloverdx.com/t/record-counters-in-designer-layout-pane/1450/6 "2014-07-30T11:35:02Z")

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Hi Otto,

In such case there are a few tips you might try to get that working:

- In such case it may be useful to focus on firewall, try to disable it temporarily and test whether it helped somehow.

- In some cases it is also helpful to change timeout settings in _Designer → Window → Preferences → CloverETL → Tracking → Connection timeout_.

- In case you changed settings in _Designer → Window → Preferences → General → Network connections → Active Provider_, try to change it back to Native.

- In server projects, it is sometimes helpful to unify the project name and the project directory.

Hope this helps.