# Authentication Issue – Clover

**URL:** https://forum.cloverdx.com/t/authentication-issue-clover/1321
**Category:** CloverDX Platform
**Created:** [December 26, 2013, 12:00am UTC](https://forum.cloverdx.com/t/authentication-issue-clover/1321 "2013-12-26T00:00:00Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![shwetarathi](https://avatars.discourse-cdn.com/v4/letter/s/a5b964/32.png) [@shwetarathi](https://forum.cloverdx.com/u/shwetarathi)
#### Post date: [December 26, 2013, 12:00am UTC](https://forum.cloverdx.com/t/authentication-issue-clover/1321/1 "2013-12-26T00:00:00Z")

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I am trying to access a Web Service using Clover but I am getting an authentication error. The login credentials are provided and it runs perfectly fine when I try to access the same using SOAPUI. Is there something that I am missing out?

Here is the WDSL for the web service that I am trying to access:

[https://impl-cc.workday.com/ccx/service … itest?wsdl](https://impl-cc.workday.com/ccx/service/customreport2/daynine%5Fpt2/wd-implementer/ravitest?wsdl)

Please see the attachment for the screenshots Clover error message.

- [Clover Error Message.png](https://cdn.cloverdx.com/forum/17657%5F242c33acac6e2e2e4f30f5cd755f5b72/Clover%5FError%5FMessage.png)
- [Clover Web Service Code.png](https://cdn.cloverdx.com/forum/17657%5Fc11d99543a0b0a97ca8d71831423f7c9/Clover%5FWeb%5FService%5FCode.png)

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### Author: ![David\_Hlidek](https://avatars.discourse-cdn.com/v4/letter/d/58f4c7/32.png) [@David\_Hlidek](https://forum.cloverdx.com/u/David_Hlidek)
#### Post date: [December 27, 2013, 7:44am UTC](https://forum.cloverdx.com/t/authentication-issue-clover/1321/2 "2013-12-27T07:44:46Z")

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Hi Shweta,

I see in your request:

```auto
<rav:Proxy_User_Name>string</rav:Proxy_User_Name>

```

“string” value is probably not what you want to pass,right? Sections of SOAP request/header marked as “” are just suggestions that this tag can be used. If you do not need such tag in your request, remove it. Otherwise provide meaningful value. Value “string” in your case is just suggestion of type.  
I hope this helps.

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### Author: ![shwetarathi](https://avatars.discourse-cdn.com/v4/letter/s/a5b964/32.png) [@shwetarathi](https://forum.cloverdx.com/u/shwetarathi)
#### Post date: [December 27, 2013, 3:12pm UTC](https://forum.cloverdx.com/t/authentication-issue-clover/1321/3 "2013-12-27T15:12:23Z")

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Hi kubosj,

Thanks for your response.  
I tried to pass arguments instead of the “string” but that wont work either. I also tried to remove that part of code altogether but no luck.

It still gives me authentication error.

Shweta

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### Author: ![imriskal](https://avatars.discourse-cdn.com/v4/letter/i/b38774/32.png) [@imriskal](https://forum.cloverdx.com/u/imriskal)
#### Post date: [December 30, 2013, 11:31am UTC](https://forum.cloverdx.com/t/authentication-issue-clover/1321/4 "2013-12-30T11:31:58Z")

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Dear Shweta,

There are two things we can try in this situation:

1. Please send me your graph and the whole request produced by SoapUI so we could look for any differences.  
2. Set log level of the graph to DEBUG, it may show you more detailed information about the error or it’s cause. If you do not find anything, please send the log to me as well.

If there is some sensitive information or password somewhere, you can send the files to [support@cloveretl.com](mailto:support@cloveretl.com) instead of posting them on our public forum.

Thank you in advance.

Kind regards,